If you are not satisfied with the product you’ve purchased, you may return it within seven (7) working days upon received. The product(s) must be unworn, unwashed, unaltered, with the tag/label still attached and in the original packaging (if available). This policy is only applicable to full-priced item(s) on our site.
Customers are advised to email us first at email@example.com with your #ORDER ID and product details before returning the product.
Any products returned must abide the terms mentioned above. Returns due to creases from shipping will not be accepted. Should the product is returned to us in unsuitable condition, we reserved the right to refuse the return and the product will be send back to you.
All shipping cost are borne by customer and we are not liable until item reaches our office.
Walk-in returns to our physical store is accepted with prior notice. Kindly email firstname.lastname@example.org or call 03-33596601 for further assistance.
1. How do I return a product?
You may returned the product within seven (7) days of parcel received and make sure the product abides the return/exchange policy terms. Kindly email email@example.com and provide us with your #ORDER ID, product details and reason of returning.
2. Delivery charges.
For any exchange request, RM10 flat rate will be charge for both return and new delivery. For returns, RM6 will be charge upon total amount refunded and for walk-in return at the store, no delivery charge is applied hence customer will get full refund.
3. How do I know my returned item has been received?
We will notify you as soon as we received your returning parcel and your return request will be processed accordingly.
4. Can I collect or return the product at the store?
Kindly be informed that walk-in return/ pickup are available upon request. You may arrange a free pick-up at our store by emailing us at firstname.lastname@example.org.
5. How long will my return/refund be processed?
All return/refund request will be processed within seven(7) working days upon parcel received.
6. Will my reward points be refunded as well?
We are regret to informed that reward points used will not be refunded as it has been utilized for your prior purchase.
7. Do I get a full refund?
All refunds and reimbursement will be made in the form of monetary into your bank account.
8. I received incorrect refund or replacement item, what should I do?
Oops sorry dear! Kindly email us at email@example.com or contact us at 03-33596601 for further assistance.